✦ Questions

Everything You Need to Know

No. All PureHaven cabins run on a standard 110V household outlet — the same outlet your TV or lamp uses. No electrician, no special wiring, no permits needed anywhere in the US.

Orders process within 2–3 business days and arrive within 7–15 business days depending on your location. All shipments include full tracking so you know exactly where your cabin is at all times.

All PureHaven cabins are designed for straightforward self-assembly in 30–40 minutes. No special tools required. Detailed assembly instructions are included and video guides are available on request.

The L and R refer to which side the door is hinged on when you are standing facing the cabin. Choose based on your room layout and which direction you want the door to open for the most comfortable entry and exit.

We offer a 30-day satisfaction guarantee nationwide. If you are not completely satisfied, contact us within 30 days and we will work with you to arrange a return. Photos of original packaging and product code are required to initiate a return.

All cabins come with a 1-year free warranty covering control panel, main control box, audio system, lighting, heaters, and transport damage. A lifetime limited warranty is also included. Warranty claims are handled directly by contacting our support team.

Yes. We offer 0% financing through Shop Pay Installments — split your purchase into 4 interest-free payments. Available to customers in all states with no hard credit check required for most amounts.